New client consultation

To ensure that Pure Beauty by Jean as a professional can deliver optimal results each and every time, we require that first time customers, requesting a specialty hair color service, Microblading, Permanent Makeup : first come in for a consultation appointment to meet with Jean and discuss hair goals, permament makeup/microblading before scheduling the actual appointment.

Pure Beauty by Jean do this because hair services can vary in length, density, and color as well as permanent makeup/microblading can vary in shape, color and health condition of the existing brows, eyes and lips. So that we can best meet our clients’ needs, this 10-15 minute consultation before the actual appointment will help to set expectations as to what service is required, approximately how long the service will take, and approximately what it will cost and the require deposit.

A consultation does not assume that a particular service can or will be performed. In rare cases, if we feels that a client’s expectations cannot be met, we reserve the right, in our professional position, to kindly refuse service.

Cancellation Policy

Pure Beauty by Jean believe your appointment time is very valuable. We hold the appointment time specifically for you, and if you must cancel or reschedule your appointment, we kindly ask you give us 24 hour notice.

All new guests must provide a credit card to hold an appointment, as well as lengthy color appointments. Guests who have previously not upheld the cancellation policy will also be required to provide a credit card to hold an appointment.

Any cancellations made less than 24 hours notice, will be charged 50% of the service(s).

No Shows will be charged 100% of service(s).

Appointments made within 24 hours, needing a cancellation (in the same day), must cancel 4 hours prior to the appointment time, otherwise 50% of the service(s) will be charged.

The cancellation policy allows myself time to inform guests on my wait-list of any availability, and allows myself adjust the schedule accordingly.

As a courtesy, Pure Beauty by Jean will send out a reminder E-mail, and a text message 24 to 48hrs prior to your appointment to confirm. If Pure Beauty by Jean cannot reach you, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees.